Director of Property Operations
Mission: Tenderloin Neighborhood Development Corporation (TNDC) provides affordable housing and services for low-income people in the Tenderloin and throughout San Francisco, to promote equitable access to opportunity and resources.
Established in 1981, TNDC has grown to employ more than 450 staff, to develop, own, manage and provide supportive services in 43 properties that offer deeply affordable housing for nearly 5,800 tenants, and to expand its work in community organizing and afterschool programming. TNDC is viewed as a trusted and well-organized community ally locally and a practice leader nationally. In San Francisco, TNDC envisions diverse communities where people with low incomes can fulfill their potential and meet their basic needs. In the Tenderloin, TNDC stands as a catalyst for advancing community interests and a force for expanding the choices that enhance livability, such as housing, employment, education, food, cultural activities, and open spaces.
TNDC values are Integrity, Excellence, Inclusion, Collaboration and Equity
Under the supervision of the Senior Director of Property Operations , the Director of Property Operations is responsible for the management of a rapidly growing portfolio of affordable residential properties located in the central city area of San Francisco. TNDC’s current portfolio consists of over 3,782units in properties in the Tenderloin, South of Market and Western Addition.
The Director of Property Operations directly supervises a staff consisting of Associate Directors of Property Operations, a Financial and Systems Manager, a Project Analyst, an Office Assistant and an Administrative Assistant II. The Director is ultimately responsible for the entire property management, maintenance, and janitorial staff (approximately 300)
The Director staffs the Board of Directors’ Asset and Property Management Committee, serves as a member of TNDC’s Management Team and is responsible for organization-wide leadership and decision-making.
· Oversees preparation and management of building annual operating and capital budgets for all buildings.
· Oversees negotiation and management of service and other contracts.
· Develops and maintains reporting systems to provide timely information to Board of Directors, Executive Director, Management Team, lenders and regulatory agencies.
· Oversees management of all buildings and properties.
· Oversee supervision, hiring, training and evaluation of staff, including nine direct reports and a department of approx. 300
· Sets and implements strategic priorities for the department.
· Meets with tenants formally and informally as needed.
· Prepares and submits required regulatory reports.
· Communicates information between properties and legal counsel appropriately, so as to avoid negative legal consequences.
· Manages commercial property operational lease concerns
· Responsible for full compliance with the management agreement.
· Participates in community events.
· Orientates site staff to mission and values of TNDC. Conducts ongoing education.
· Actively participates in strategic planning activities and the development of management policies and procedures.
· Actively participates in the development of new properties, including operating budget, relocation, marketing and design planning.
· Develops and implements quality performance measures for building operations.
· Oversees TNDC asset management plans including capital improvements, and convenes and staffs Board Property and Asset Management Committee.
· Remains current on legislation and regulations that may impact property management operations; interfaces with government regulatory agencies as management agent and ensures regulatory compliance; maintains effective working relationships with representatives of city, state and federal agencies, industry peers, and others involved with government.
· Participates as TNDC representative in nonprofit industry and trade association conferences, activities and events.
· Performs other related duties as required.
Knowledge and skills:
· Asset management, administrative, financial, communication, supervision, and team building.
· Excellent analytical and problem-solving skills.
· Knowledge of building maintenance systems.
· Ability, willingness and sensitivity to work with a diverse, low-income population.
· Thorough knowledge of landlord-tenant law and procedures.
· Ability and willingness to learn relocation and tax credit programs.
· Sound judgment and proven commitment to customer service.
· Flexible, creative team player.
· Dependability, initiative and follow-through.
· Effective writing, communication and organizational skills.
· Ability to respond appropriately in pressure situations, sound temperament and strong ‘people’ skills with a commitment to customer service.
· Ability to interface effectively with property management and other staff.
· Ability to operate office equipment such as typewriter, personal computer and calculator.
· Ability to coordinate eyes, hands and fingers in performing word processing.
· Ability to drive a motor vehicle.
· Ability to exert light physical effort involving moving around buildings, climbing stairs, moving from one area to another, or standing for brief periods of time.
· Ability to work in an office environment.
· Ability to assign, review, plan and coordinate the work of other employees.
· Ability to provide instruction or guidance to staff.
· Ability to recommend, approve and undertake the discipline or discharge, transfer, promotion or salary increase of employees.
· Ability to analyze problems that arise in the areas under supervision and recommend and effect solutions.
· Ability to add, subtract, multiply, divide, calculate decimals, ratios, percentages and fractions and apply high school level algebra and geometry.
Judgment and Reasoning Ability:
· Ability to reason, review, supervise, instruct.
· Ability to use independent judgment in non routine situations, such as evaluating implications of proposed procedures, policies and plans.
Language and Communication Ability
· Ability to comprehend and correctly use informational documents including budgets, financial reports, occupancy reports, bids, contracts and meeting minutes.
· Ability to prepare performance appraisals, policies, procedures, compliance reports, investor/owner reports and correspondence conforming to standard rules of punctuation, grammar, diction and style.
· Ability to comprehend publications and manuals including HUD manuals, industry publications and legal documents.
· Ability to communicate effectively with coworkers and staff at all levels, residents, vendors, government officials, both verbally and in writing.
· Ability to keep abreast of changes in policy, methods, operations, etc., as they apply to property management operations and activities.
· Five years of progressively responsible residential property management experience and familiarity with commercial property management.
· Five years supervisory experience.
· Training and experience in affordable housing programs including HUD,Tax Credit, MHSA, Shelter Plus Care and other local funding programs.
· Intermediate knowledge of MS Word, MS Excel and Windows operating system.
· Two years of budgeting experience.
· Valid California driver’s license.
· CPM, NAHP or similar certification (Preferred)
· Four-year college degree.
Tenderloin Neighborhood Development Corporation is an Equal Opportunity Employer.
In compliance with the San Francisco Fair Chance Ordinance (August 13, 2014), all qualified applicants with criminal histories will be considered for the position.