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Relocation Coordinator


ORGANIZATION OVERVIEW

Mission: Tenderloin Neighborhood Development Corporation (TNDC) provides affordable housing and services for low-income people in the Tenderloin and throughout San Francisco, to promote equitable access to opportunity and resources.

Established in 1981, TNDC has grown to employ more than 440 staff, to develop, own, manage and provide supportive services in 43 properties that offer deeply affordable housing for 5,800 tenants, and to expand its work in community organizing and afterschool programming. TNDC is viewed as a trusted and well-organized community ally locally and a practice leader nationally. In San Francisco, TNDC envisions diverse communities where people with low incomes can fulfill their potential and meet their basic needs. In the Tenderloin, TNDC stands as a catalyst for advancing community interests and a force for expanding the choices that enhance livability, such as housing, employment, education, food, cultural activities, and open spaces.

TNDC values are: Integrity, Excellence, Inclusion, Collaboration and Equity

SUMMARY

Under the general supervision of the Relocation Supervisor, the Relocation Project Coordinator is responsible for assisting and directing TNDC staff and residents in the timely and effective execution of the relocation plan.  It is anticipated the Relocation Project Coordinator will be working in conjunction with a third-party Relocation Consultant.

ESSENTIAL DUTIES           

  • Coordinate all relocation and related activities at properties undergoing renovation.
  • Implement procedures for record keeping, monitoring, and evaluation of relocation and benefits.
  • Work with the Project Manager, Onsite Building Manager, staff in the Property Management and Tenant Services Departments, and external general contractor staff to ensure timely and effective execution of the relocation plan.
  • Prepare and serve all relocation related correspondence, handouts, notices, or related information to residents and commercial tenants, including General Information Notice, Notice of Non-Displacement, Required Move Notices, and other move-related notices; maintain records of proof of services.
  • Provide appropriate response within 24 hours to tenant’s questions, complaints and concerns regarding relocation; responses will address plans for the building rehabilitation and ownership transfer generally and relocation specifically.
  • Create detailed relocation budget and relocation plan framework, tenant information matrix, unit by unit phasing plan, and relocation phasing plan.
  • Process, monitor and document relocation claims and issuance of benefits.
  • Maintain a list of social service providers to help meet tenant economic and social assistance needs related to the relocation; refer tenants to the appropriate agencies for assistance in meeting special needs.
  • Provide relocates assessment and ongoing advisory assistance to minimize their hardship during the displacement period, including reasonable accommodation requests.
  • Identify, survey and coordinate obtaining off-site units for temporary off-site relocation as needed; interview all potentially affected households to determine temporary relocation needs.
  • Execute relocation plan without delay of construction and procure vendors and supplies in a timely manner.
  • Direct the work of the relocation consultant and relocation attorney to address unusual situations.
  • Prepare and maintain documents to represent TNDC in court in any unlawful detainer action related to the relocation.
  • Conduct and complete all pre-move interviews to assess move preferences and special needs.
  • Coordinate move with relocatees, moving company and building staff including a vacate inspection of the unit.
  •  Promote relocated tenants involvement in community events/filed trips.
  • Distribute gift cards and meal vouchers, track and maintain records for the distribution.
  • Other duties as assigned.

REQUIRED SKILLS

  • Strong written, organizational, and communication  skills
  • Ability to work with diverse population.
  • Thorough knowledge of relocation law and housing related issues; detailed understanding of HUD Relocation Handbook, State relocation law and relocation requirements of other federal programs.
  • Demonstrated ability to address and solve complex problems
  • Exceptional and consistent attention to detail.
  • Ability to prioritize work and to perform multiple tasks simultaneously while adhering to deadlines and work well under pressure.
  • Ability to supervise work of temporary staff who may be brought on to assist and direct activities of relocation consultant and attorney.
  • Demonstrated project management experience

MINIMUM QUALIFICATIONS

  • At least 2 years’ affordable housing experience
  • Proficient in Microsoft Office
  • Excellent organizational, and written and verbal communication skills.

PREFERRED QUALIFICATIONS

  • At least 3 to 5  years’  experience in affordable housing and  tenant engagement
  • Bachelor’s Degree plus one year administrative experience or equivalent.
  • Previous experience or professional education in social services and/or counseling
  • Language capacity for Russian and/or Cantonese

Tenderloin Neighborhood Development Corporation is an Equal Opportunity Employer.  
In compliance with the San Francisco Fair Chance Ordinance (August 13, 2014), all qualified applicants with criminal histories will be considered for the position.