Building Attendant and Floating Desk Clerk - Sierra Madre
*** Please note: The Building Attendant receives compensation in the form of housing for a limited number of hours of work per week.
TNDC provides affordable housing and services for low-income people in the Tenderloin and throughout San Francisco, to promote equitable access to opportunity and resources. Founded in 1981, the Tenderloin Neighborhood Development Corporation (TNDC) houses over 3,000 San Franciscans — primarily people who earn $5,000 to $25,000 a year. Serving the Tenderloin and central-city neighborhoods, TNDC also provides support services, including social workers, employment and training assistance and After-School Program, a drop-in center for neighborhood children. TNDC has 36 buildings—with a major new development under construction—with more than 3,342 apartment units and hotel rooms.
The Building Attendant and Floating Desk Clerk is responsible for responding to on-site emergencies at their home property during evening/night hours, and during other hours as needed at other properties in the portfolio, (these periods of on-call will be up to 12 hours per day for four days) under general supervision of the General Manager.The Building Attendant and Floating Desk Clerk is also responsible for ensuring the security and cleanliness of common areas, for monitoring activities in the building from the front desk, as well as providing coverage for breaks or absences for desk clerk shifts as needed for up to 8 hours per day or up to 4 consecutive 8 hour shifts over the course of one week (these assignments would be located within home property as well as other TNDC properties within the portfolio). The Building Attendant and Floating Desk Clerk is responsible for assisting building management with maintaining the site safety as well as providing ongoing administrative support.
- Be available by phone or pager on-call during specified hours, or on assigned shifts, as applicable. While on desk – screen all visitors to confirm that they are the authorized guests of building residents.
- Ensure visitors are escorted by tenants at all times. Maintain building log and list of restricted visitors if applicable.
- Respond to emergencies as needed. Fill out incident reports, as needed.
- Report violations of the House Rules and Regulations and rules of conduct outlined in the Rental Agreement.
- Take part in all online and in person trainings that are required for job function; this includes job specific trainings and company wide training.
- Oversee front entry and lobby to ensure cleanliness and security; mitigate hazards; and performs minor janitorial duties as needed.
Answer phones and operate intercom system, as needed.
- Cover breaks for other desk clerks and provide emergency back up as needed Know main building systems (boilers, water, gas, etc.) emergency protocols, and respond to emergency maintenance as appropriate.
- Walk the interior of the common areas and exterior of the property, including the parking lots at least once during specified hours.
- Maintain cleanliness at the building, which includes but is not limited to picking up debris around entire building which includes front entrance, lobby, common areas and trash bins to ensure absolute cleanliness and security.
- Assist with light maintenance repairs and janitorial duties such as turning off the water valve on a toilet, hose bib, water vacuum in cases of flooding, taking out the garbage, placing the dumpsters in position for collection, picking up the grounds, etc.
- Assist tenant with lock-outs during specified hours.
- Directs emergency personnel to various parts of grounds, buildings or unit(s), as appropriate and remains present while emergency staff is on-site. Within 24 hours, records any incidents, unusual occurrences or emergency/after-hours calls on the incident report form and notifies General Manager.
- Post notices for residents as required by General Manager.
Attends staff and safety meetings, as required. Other duties as assigned.
TNDC expects all employees to embody the organization’s values, which are as follows:
- Integrity: We strive for candor, respect and honesty. We seek to stand as a model of ethical behavior.
- Excellence: We continue to push ourselves to improve and produce high quality work.
- Diversity: We treat all people with respect and believe that different experiences and perspectives add value.
- Collaboration: We enhance our impact by working together and with others. We create partnerships, solicit and respond to input, and share our knowledge.
- Equity: We strive for economic and social justice for all people, especially those with limited power and resources.
- Competency or ability to achieve competency in Microsoft Office Suite specifically Word, Excel and Outlook.
- Light Maintenance skills.
- Ability to follow directions and work independently.
- Flexibility to work at several different locations without much notice Willingness to be on-call, with access to a phone.
- Honesty and dependability.
- Excellent customer service with sensitivity to a diverse, multi-cultural, low-income population.
- Ability to learn and understand TNDC property operations, policies, activities, and follow instructions.
- Ability to resolve conflict in a professional manner.
- Ability to maintain confidentiality and to exercise discretion concerning residents’ issues. Good
time management and follow-through.
- Successful communication and interaction with property management, coworkers, residents, vendors, and government officials Knowledge of office equipment, e.g. copier, personal computer, calculator
- Ability to coordinate eyes, hands and fingers in performing duties which include typing, writing, reading and similar tasks.
- Ability to exert physical effort involving moving around buildings, climbing stairs, moving from one area to another or standing/sitting for periods of time.
- Visual acuity necessary to inspect buildings and review documents.
- Hearing acuity sufficient to use telephone and communicate with residents and staff.
- Ability to work in an office environment and in and outside a variety of residential buildings as needed.
- Ability to work tactfully and under stress.
- Ability to do basic addition, subtraction, multiplication, and division, as needed per job duties. Judgment and Situational
- Ability to work tactfully when under stress.
- Possess an even temperament and strong interpersonal skills with a commitment to customer service.
- Good judgment and common sense, ability to successfully resolve conflicts.
- Ability to use independent judgment in non-routine situations, such as dealing with a disturbance such as a fire alarm.
- Ability to respond effectively in pressure situations using sound judgment, correct assessment and efficient problem-solving skills.
- Exercises good judgment and own discretion to call for on-call maintenance personnel and/or other staff or 911 for help in an emergency.
- Ability to keep stay informed of changes in policy, methods, operations, as they apply to TNDC property management operations and activities.
Language and Communication Ability:
- Ability to communicate effectively with coworkers, staff at all levels and residents, both verbally and in writing.
- Ability to understand changes in policy, methods, operations, etc. as they apply to the desk clerk position. Ability to read, write and communicate in English.
- Ability to complete training to include: Fair Housing law, Facilities Emergency Plan, emergency response, evacuation procedures, Violence De-Escalation, and Conflict Resolution.
- High School Diploma or GED
- Excellent organizational, supervisory, and
- Ability to work with a diverse, very low-income,
- Ability to communicate effectively in English
- Experience with residential property management
- Experience working in an affordable housing environment Second language capacity