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HR Specialist-Employee Relations

ORGANIZATION OVERVIEW

Mission: Tenderloin Neighborhood Development Corporation (TNDC) provides affordable housing and services for low-income people in the Tenderloin and throughout San Francisco, to promote equitable access to opportunity and resources.


Established in 1981, TNDC has grown to employ nearly 400 staff, to develop, own, manage and provide supportive services in 39 properties that offer deeply affordable housing for nearly 4,000 tenants, and to expand its work in community organizing and after school programming. TNDC is viewed as a trusted and well-organized community ally locally and a practice leader nationally. In San Francisco, TNDC envisions diverse communities where people with low incomes can fulfill their potential and meet their basic needs. In the Tenderloin, TNDC stands as a catalyst for advancing community interests and a force for expanding the choices that enhance livability, such as housing, employment, education, food, cultural activities, and open spaces.

TNDC values are: Integrity, Excellence, Diversity, Collaboration and Equity

SUMMARY

Under the direct supervision of the HR Operations Manager, the HR Specialist-Employee Relations is responsible for providing the following 1) Advice and consultation to managers and employees regarding HR programs, policies and practices. 2) Provide input to and/or develop HR policies and programs. 3) Coordinate the implementation and maintenance of HR policies and programs.  4) Continued process improvements for HR systems and practices;

ESSENTIAL DUTIES

Performance Management and Employee Relations

·       Respond to and work to resolve employee concerns regarding work-related issues in a timely manner, balancing company and employee interests and taking into consideration relevant laws and regulations.

·       Effectively review and consult with managers regarding involuntary
separations, minimizing risk to the company as appropriate.

·       Provide sound and legally defensible advice and consultation to managers with respect to HR policy/guideline interpretation, compensation, employee relations, performance management, recruitment, and training and development issues.

·       Effectively administer the Focal Point Review program including 1)
consulting with managers regarding completion of goals and objectives and
performance 2) tracking to ensure timely completion of goals and objectives and performance reviews and 3) review and modification of goals an objectives and performance review forms and templates. 

·       Conducts exit interviews, summarizes findings, and discusses trends and
concerns with Senior HR Management.

·       Promotes TNDC’s Mission and 5 Core Values.

Staffing


·       Provide assistance and coordinate with managers to ensure new hires
receive Performance Goals and Objectives, preferably within the first 30 days
of employment

·       Manage employee separations to ensure compliance with relevant laws and regulations.   Ensure Payroll is notified in a timely basis.


HRIS, Reporting and Compliance

·       Coordinate the development of HRIS data gathering and reporting.
Analyzes data and prepares well thought out results and recommendations as
needed.

·      Coordinate the implementation, analysis and reporting for the employee
satisfaction survey.

·       Provide support to the HR Coordinator and HR Specialist-Benefits &
Payroll to ensure:

·       Timely and accurate input of information into the company’s HRIS (ADP).

·       Timely and accurate processing of new hires, transfers and separations.

·       Timely and accurate completion of required reporting including but not
limited to OSHA log, Turnover, EEOC, Discrimination testing (Metlife), and
EEO-1 and Vets-100.

·       Compliance with federal, state, and local required postings and
notices.


REQUIRED SKILLS

·       Excellent communication and interpersonal skills including the ability
to present sound, fact-based arguments to influence situations, to listen effectively, to select and use appropriate communication methods, and to present ideas and information effectively, both orally and in writing.

·      Demonstrated ability to respond rapidly and independently to requests,
quickly discern relevant facts, identify and negotiate solutions that balance
company and employee needs, and follow through to ensure resolution.

·       Demonstrated ability to find, access, evaluates and uses information.

·       Demonstrated ability to read, to analyze, and interpret complex documents. Ability to define problems, to collect data, establishes facts, and
draw valid conclusions. Ability to interpret an extensive variety of information and deal with multiple abstract and concrete variables. 

·       Demonstrated ability to conceptualize and proactively develop well thought out recommendations with respect to HR issues.

·       Ability to independently anticipate, analyze and resolve complex
problems, situations and data.

·       Ability to independently exercise sound judgment and decision-making
within broadly defined polices, programs and practices. 

·       Ability to manage multiple projects and priorities to conclusion.
Ability to move between multiple projects or activities and remain focused.

·       Ability to interact effectively with and influence all levels of
management.

·       Ability to effectively and independently resolve problems, identify,
and negotiate solutions that balance company and employee needs.

·       Ability to effectively respond to changing and sometimes ambiguous
situations. 

MINIMUM QUALIFICATIONS:

 ·      Bachelor’s degree in Human Resources, Business Administration or related field from four-year college or university or equivalent combination of
education and experience.

·       Minimum three years human resources experience in multiple functions
(employee relations, staffing and training.)

·       Intermediate to Advanced proficiency with Microsoft Word, Excel, and Outlook.

PREFERRED QUALIFICATIONS

·       Ability to communicate fluently in a language other than English.

·       Experience with HRIS software, preferably ADP Workforce Now, Cornerstone OnDemand or NonprofitReady Plus.

·       SHRM Certification (PHR/SPHR).

·       Strong working knowledge of San Francisco labor ordinances.