Mission: Tenderloin Neighborhood Development Corporation (TNDC) provides affordable housing and services for low-income people in the Tenderloin and throughout San Francisco, to promote equitable access to opportunity and resources.
Established in 1981, TNDC has grown to employ more than 430 staff, to develop, own, manage and provide supportive services in 42 properties that offer deeply affordable housing for over 4,800 tenants, and to expand its work in community organizing and afterschool programming. TNDC is viewed as a trusted and well-organized community ally locally and a practice leader nationally. In San Francisco, TNDC envisions diverse communities where people with low incomes can fulfill their potential and meet their basic needs. In the Tenderloin, TNDC stands as a catalyst for advancing community interests and a force for expanding the choices that enhance livability, such as housing, employment, education, food, cultural activities, and open spaces.
TNDC values are: Integrity, Excellence, Inclusion , Collaboration and Equity
Under the direct supervision of the Director of Property Operations, the Compliance Manager is responsible for the development and implementation of policies and practices relevant to local, state, Tax Credit, HUD, certification, and lender compliance. The Compliance Manager is responsible for filling vacancies at all TNDC buildings. The Compliance Manager supervises the Compliance Team.
· Demonstrates a comprehensive knowledge of affordable housing regulations and acts as a resource to all staff on compliance matters.
· Stays abreast of legislation, regulations and issues that may impact property operations.
· Interfaces with government regulatory agencies as management agent and ensures regulatory compliance; maintains effective working relationships with representatives of city, state and federal agencies as well as industry peers; and others involved with government.
· Disseminates relevant information, as appropriate to supervisor and property management staff.
Assists in developing policies, procedures and monitoring systems for affordable housing compliance.
Monitors, assists, and makes recommendations to improve property operations compliance.
· Directly trains and supervises the Compliance Specialists
· Develops and documents TNDC compliant policies and procedures regarding programs including but not limited to tax credit, Mayor’s Office of Housing (MOH), and Department of Housing and Urban Development (HUD), CTCAC, local, tax credit and HUD guidelines.
Work with Housing Development Department and other appropriate departments to assure effective operations planning for new developments, including oversight and documentation of ongoing compliance requirements.
Work to facilitate a spirit of cooperation between departments at all levels of the company
Oversees and assists the development and implementation of compliance training programs for Property Management.
· Oversee the internal and external audits for tenant files to insure that certification is compliant with regulatory agreements.
· Coordinates with Property Supervisors and General Managers to insure that tenant files’ audit findings have been corrected in a timely manner.
· Administer Yardi management trainings from the operations manual.
· Effectively respond to resident complaints both internally and externally as the 504-coordinator Supervisor for the property operations department.
· Supervises and manages the certification/re-certification process for TNDC properties.
· Manages compliance with Fair Housing laws and remains current on fair housing requirements.
· Acts as an information resource for the organization with respect to compliance and occupancy matters.
· Responsible for the timely and accurate completion of the monthly compliance report for the department.
· Supervise lease up plans for portfolio and oversee lease up of all newly constructed and/or renovated properties.
· Ensures compliance and legislative changes are updated within our operations manual to assure proper adherence.
· Responsible for the confidentiality of the EIV (Enterprise Income Verification) information and accountable for all activity relating to the EIV information while in your use.
· Attends all HUD industry meetings and other regulatory agency meetings as required and appropriate
· Ensures that all the correct forms and proper procedures are used for subsidy programs including but not limited to, Housing Authority compliance, and low-income housing credit compliance.
Responsible for the accurate and up to date information of the resource and referral lists.
Responsible for remaining current on tax credit, HUD, Section 8 and occupancy requirements.(attends trainings and workshops)
Other duties as assigned.
· Proven ability to direct departmental activities;
· Advanced knowledge of Microsoft Office (Word, Excel, Outlook)
· Able to successfully manage multiple deadlines and tasks.
· Knowledge of affordable housing regulations, including but not limited to HUD, Low Income Housing Tax Credits, and AHP.
· Ability, willingness, patience and sensitivity to work with a diverse, low-income population.
· Strong supervisory, personnel management, organizational, analytical and problem solving skills.
· Excellent analytical skills
· Ability to read, write and communicate effectively in English.
· High degree of problem-solving ability.
· Ability to effectively manage time (schedules, deadlines, etc) and paper (forms, documents, etc).
· Ability to follow directions and work independently.
· Ability to work tactfully under pressure;
· Ability to manage projects under stress and deadlines.
· Excellent interpersonal and organizational skills.
· Ability to operate office equipment such as personal computer and calculator.
· Ability to coordinate eyes, hands and fingers in performing word processing, writing, reading and similar tasks.
· Visual acuity necessary to review documents.
· Hearing acuity sufficient to use telephone and communicate with residents and staff.
· Ability to perform sedentary to light physical work involving sitting most of the time and moving from one office to another.
· Ability to walk or otherwise negotiate sidewalks to reach work assignments at nearby building locations.
· Ability to work in an office environment and in a variety of residential buildings.
· Ability to add, subtract, multiply, divide, and calculate decimals, ratios, percentages and fractions.
Language and Communication Ability:
· Ability to comprehend publications and manuals including but not limited to HUD manuals, industry publications and legal documents.
· Ability to communicate effectively with residents, coworkers and staff at all levels, residents, government officials, both verbally and in writing.
· Bachelors Degree and/or 3-5 years of experience in the Property Management field.
· Three to five years administrative office experience.
· Experience in working with low-income communities.
· 2years of supervision experience.
· Computer literate with advanced knowledge of Microsoft Office (Word, Excel, Outlook).
· Knowledge of applicable local, state and federal housing laws including Fair Housing and Landlord and Tenant laws required.
· Knowledge of Section 8 eligibility and housing quality standards.
· Certified Occupancy Specialist (COS) certificate.
· Tax Credit Specialist (TCS) certificate.
· Bilingual or second language ability in Spanish, Vietnamese, or Cantonese.
· Knowledge of Yardi property management software or comparable property management software.
· Superior leadership skills with emphasis in staff supervision and development, particularly during a time of organizational transition; strategic thinker.
· Thorough knowledge of landlord-tenant and fair housing laws and procedures.
Note: Must be willing and able to obtain Tax Credit Specialist (TCS) and Certified Occupancy Specialist (COS) certificate within 6 months from the date of hire.
This job description is not a written or implied contract of employment. This job description may be modified as the need arises