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Chief of Staff

ORGANIZATION OVERVIEW

 

Mission:  Tenderloin Neighborhood Development Corporation (TNDC) provides affordable housing and services for low-income people in the Tenderloin and throughout San Francisco, to promote equitable access to opportunity and resources. 

 

Established in 1981, TNDC has grown to employ over 400 staff, to develop, own, manage and provide supportive services in 42 properties that offer deeply affordable housing for over 4,800 tenants, and to expand its work in community organizing, community planning, health and wellness, and afterschool programming.  TNDC is viewed as a trusted and well-organized community ally locally and a practice leader nationally. In San Francisco, TNDC envisions diverse communities where people with low incomes can fulfill their potential and meet their basic needs. In the Tenderloin, TNDC stands as a catalyst for advancing community interests and a force for expanding the choices that enhance livability, such as housing, employment, education, food, cultural activities, and open spaces.

 

 TNDC values are: Excellence, Inclusion, Equity, Collaboration and Integrity.

 

POSITION IMPACT STATEMENT

 

The Chief of Staff will report to the Chief Executive Officer, and will serve as a primary partner to the Executive Management Team in building new capacities, identifying strategic opportunities to streamline processes, and identifying data driven opportunities to evolve organizational practices.

 

As a critical partner to the Leadership Team (comprised of the Chief Financial Officer, Chief Talent Officer, Chief Operations Office, and the Chief of Portfolio Operations) the Chief of Staff will help develop the team’s strategies, help manage the team’s impact and performance, and ensure there are strong internal operational systems. The Chief of Staff will continuously update/improve the strategic agenda in close alignment with the vision set by the CEO and Executive Management Team.  A strategic, collaborative leader with a keen eye to tactical implementation, the Chief of Staff will help align work plans and projects to the TNDC’s theory of change.  The Chief of Staff will also be responsible for supporting and facilitating special projects that build innovation across the organization.

 

This position assists in planning administrative and operational activities for the CEO, and other members of the executive leadership team. The Chief of Staff also organizes and prioritizes critical issues and required information for the executive team to facilitate efficient decision-making. Executive Assistant is a direct report to the Chief of Staff.

 

The ideal candidate will handle complex situations and multiple responsibilities simultaneously, mixing long-term projects with the urgency of immediate demands. The Chief of Staff must handle confidential information, as appropriate, and act as a liaison between the CEO and constituencies, both internally and externally.

 

The Chief of Staff will also have significant experience in strategy, analysis, project management in order to provide critical support and thought partnership to the CEO and team, and to help advance the team’s top priorities. They will have competencies in short- and long-term planning and support of the Executive team’s weekly meetings, development of reports, cross functional initiatives, partnerships, and will have ownership over a variety of special projects to significantly increase the impact of the organization. Additionally, the Chief of Staff will be a strong problem solver with exceptional communication skills (both written and verbal) who can build relationships with a diverse set of individuals and organizations. As a high visibility leader at TNDC, the Chief of Staff will have a deep personal and professional alignment with TNDC’s core values. 

 

ESSENTIAL DUTIES        

 

  • Develop deep knowledge of the organization’s culture, structure, work, strengths, and challenges to generate creative, effective ways to improve functioning, procedures, protocols, and planning.
  • Participate in the Leadership Team and the Executive Management Team and contribute to overall organizational strategy and decision-making.
  • Formulate high-level organizational strategy and collaborate with executive management team on projects and deliverables essential to organizational impact.
  • Support meeting prioritization, systems, material and communication for the executive management team.
  • Manage and track the CEO’s daily and long-term priorities.
  • Assist with Board of Directors governance and meetings.
  • Revise and implement project management systems to improve monitoring, decision-making, and problem-solving throughout a project’s life cycle (from proposal development through final reporting).
  • Support the functioning of the executive management team.
  • Draft communications, presentation, and other materials from the office of the CEO.

 

ESSENTIAL SKILLS

 

  • Demonstrated ability to achieve important outcomes through an inclusive, collaborative style.
  • Superior communication skills. Strong conflict resolution skills.
  • Exceptional interpersonal skills, with the ability to develop effective working relationships with people from diverse demographic and cultural backgrounds.
  • Demonstrated ability to consistently execute sound and accurate judgment.
  • Demonstrated ability to continually search for new information and the ability to adapt to new and ambiguous situations. 
  • Demonstrated ability to analyze and interpret complex situations with multiple variables, to define problems, analyze data, establish facts, and draw valid conclusions. 

 

MINIMUM QUALIFICATIONS

  • A minimum of 8 years of highly successful related experience, with some experience as part of a senior leadership team.  
  • Excellent project management skills.
  • Advanced proficiency with MS suite.
  • Exceptional writing and skills.

 

Physical Demands

  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

 

Working Environment

  • Work environment characteristics are representative of those an employee encounters while performing the essential functions of the job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  The employee works primarily in an office environment.