Social Worker II- 250 Fremont
Under the general direction of the Social Worker/Site Supervisor the Social Worker is responsible for assisting residents living in TNDC properties with housing stabilization & retention by providing counseling and support services, community outreach, advocacy, information, and referrals to existing off-site providers.
· Deliver culturally inclusive support service programs for tenants.
· Manage a caseload of individuals.
· Assertively and regularly outreach to all assigned tenants, including home visits.
· Identify tenants in need of services and maintain awareness of tenant’s overall health status; including but not limited to specific medical, mental health and substance use needs.
· Complete comprehensive Intakes and Needs Assessments with assigned tenants.
· In partnership with each assigned tenant, establish an Individualized/Family Oriented Service Plans that outline tenant/family driven goals.
· Provide assigned tenants with trauma informed case-management and supportive counseling.
· Provide housing stabilization, retention and eviction prevention services.
· Provide Crisis Intervention and conflict resolution
· Provide tenants with family focused information and referrals to off-site service providers in the community
· Provide referrals and linkages to off-site Out of School Time programs
· Provide supportive counseling, and case management services to ensure the successful transition of clients and their families to community based resources
· Assist tenants to develop positive exit plans when appropriate and provide tenants with up to 30-days of after-care
· Organize and facilitate community-building activities including but not limited to; produce drops, cultural celebrations, Family large and small group social events, holiday celebrations, skill building workshops, and informational workshops.
· Interdepartmental collaboration with Property Management regarding housing retention and eviction prevention
· Provide permitted follow-up information to Property Management staff as needed.
· Serve as liaison/advocate for tenants with Property Management and off-site service providers.
· Attend all weekly meetings with assigned Property Management staff.
· Attend all on-site Property Management facilitated Tenant Meetings.
· Attend monthly off-site community meetings as assigned.
· Attend all other regularly scheduled meetings
· Develop new resources and relationships with outside service providers.
· Comply with all mandated reporting requirements, including Adult Protective Services & Child Protective Services
· Assist families with reunification & family sustainability
· Comply with all HIPAA and PHI policies and procedures
· Maintain accurate and up-to-date document of all tenant services using TNDC’s CIRCE electronic database
· Document and monitor tenant intakes and assessments using the SF City and County Clarity ONE System
· Participate in processing all intakes for targeted LOSP and S+C referrals through San Francisco’s Coordinated Entry System and in partnership with TNDC’s Property Management
· Carry and respond promptly to cell phone during business hours
· Other duties as assigned.
· Knowledge of and sensitivity to issues of homelessness.
· Knowledge of Trauma Informed Care approaches
· Excellent knowledge of substance abuse and mental health issues.
· Excellent crisis intervention skills.
· Demonstrate a willingness and ability to practice principles of cultural humility
· Demonstrated capacity to work with culturally diverse, low-income populations.
· Strong analytical skills.
· Ability to handle a variety of tasks simultaneously.
· Initiative and creativity.
· Computer proficiency: Microsoft Word.
· Ability to maintain strict confidentiality.
· Strong leadership skills.
· Attention to detail.
· Ability to work as a member of a multi-disciplinary service team.
· Excellent benefit advocacy skills.
· Demonstrated ability to work as a team.
· Excellent problem solving skills.
· Strong communication skills.
· Bachelor’s Degree in Social Work or a related field.
· Two years of experience working with very low-income people in a social service setting.
· Two years of experience working with families
· Demonstrated knowledge and understanding of substance abuse and mental health issues and their effects on individuals, families, elderly and immigrant populations.
· Demonstrated knowledge and understanding of issues related to aging in place.
· Knowledge of current resources and service/benefits programs in San Francisco and the Greater Bay Area.
· Bi-lingual: Spanish/English or Cantonese/English or Tagalog/English
· Experience working within a Harm Reduction Model.
· Experience working in a Permanent Supportive Housing setting.
· Experience providing housing stabilization, housing retention, and eviction prevention services.