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Social Worker II- 250 Fremont

Under the general direction of the Social Worker/Site Supervisor the Social Worker is responsible for assisting residents living in TNDC properties with housing stabilization & retention by providing counseling and support services, community outreach, advocacy, information, and referrals to existing off-site providers.


            ·       Deliver culturally inclusive support service programs for tenants.

·       Manage a caseload of individuals.

·       Assertively and regularly outreach to all assigned tenants, including home visits.

·       Identify tenants in need of services and maintain awareness of tenant’s overall health status; including but not limited to specific medical, mental health and substance use needs.

·       Complete comprehensive Intakes and Needs Assessments with assigned tenants.

·       In partnership with each assigned tenant, establish an Individualized/Family Oriented Service Plans that outline tenant/family driven goals.

·       Provide assigned tenants with trauma informed case-management and supportive counseling.

·       Provide housing stabilization, retention and eviction prevention services.

·       Provide Crisis Intervention and conflict resolution

·       Provide tenants with family focused information and referrals to off-site service providers in the community

·       Provide referrals and linkages to off-site Out of School Time programs

·       Provide supportive counseling, and case management services to ensure the successful transition of clients and their families to community based resources

·       Assist tenants to develop positive exit plans when appropriate and provide tenants with up to 30-days of after-care

·       Organize and facilitate community-building activities including but not limited to; produce drops, cultural celebrations, Family large and small group social events, holiday celebrations, skill building workshops, and informational workshops.

·       Interdepartmental collaboration with Property Management regarding housing retention and eviction prevention

·       Provide permitted follow-up information to Property Management staff as needed.

·       Serve as liaison/advocate for tenants with Property Management and off-site service providers.

·       Attend all weekly meetings with assigned Property Management staff.

·       Attend all on-site Property Management facilitated Tenant Meetings.

·       Attend monthly off-site community meetings as assigned.

·       Attend all other regularly scheduled meetings

·       Develop new resources and relationships with outside service providers.

·       Comply with all mandated reporting requirements, including Adult Protective Services & Child Protective Services

·       Assist families with reunification & family sustainability

·       Comply with all HIPAA and PHI policies and procedures

·       Maintain accurate and up-to-date document of all tenant services using TNDC’s CIRCE electronic database

·       Document and monitor tenant intakes and assessments using the SF City and County Clarity ONE System

·       Participate in processing all intakes for targeted LOSP and S+C referrals through San Francisco’s  Coordinated Entry System and in partnership with TNDC’s Property Management

·       Carry and respond promptly to cell phone during business hours

·       Other duties as assigned.


            ·       Knowledge of and sensitivity to issues of homelessness.

·       Knowledge of Trauma Informed Care approaches

·       Excellent knowledge of substance abuse and mental health issues.

·       Excellent crisis intervention skills.

·       Demonstrate a willingness and ability to practice principles of cultural humility

·       Demonstrated capacity to work with culturally diverse, low-income populations.

·       Strong analytical skills.

·       Ability to handle a variety of tasks simultaneously.

·       Initiative and creativity.

·       Computer proficiency: Microsoft Word.

·       Ability to maintain strict confidentiality.

·       Strong leadership skills.

·       Attention to detail.

·       Ability to work as a member of a multi-disciplinary service team.

·       Excellent benefit advocacy skills.

·       Demonstrated ability to work as a team.

·       Excellent problem solving skills.

·       Strong communication skills.


            ·       Bachelor’s Degree in Social Work or a related field.

·       Two years of experience working with very low-income people in a social service setting.

·       Two years of experience working with families

·       Demonstrated knowledge and understanding of substance abuse and mental health issues and their effects on individuals, families, elderly and immigrant populations.

·       Demonstrated knowledge and understanding of issues related to aging in place.

·       Knowledge of current resources and service/benefits programs in San Francisco and the Greater Bay Area.



            ·       Bi-lingual: Spanish/English or Cantonese/English or Tagalog/English

·       Experience working within a Harm Reduction Model.

·       Experience working in a Permanent Supportive Housing setting.

·       Experience providing housing stabilization, housing retention, and eviction prevention services.