Maintenance III - Alexander
Mission: Tenderloin Neighborhood Development Corporation (TNDC) provides affordable housing and services for low-income people in the Tenderloin and throughout San Francisco, to promote equitable access to opportunity and resources.
Established in 1981, TNDC has grown to employ more than 400 staff, to develop, own, manage and provide supportive services in 41 properties that offer deeply affordable housing for nearly 4,700 tenants, and to expand its work in community organizing and afterschool programming. TNDC is viewed as a trusted and well-organized community ally locally and a practice leader nationally. In San Francisco, TNDC envisions diverse communities where people with low incomes can fulfill their potential and meet their basic needs. In the Tenderloin, TNDC stands as a catalyst for advancing community interests and a force for expanding the choices that enhance livability, such as housing, employment, education, food, cultural activities, and open spaces.
TNDC values are: Integrity, Excellence, Diversity, Collaboration and Equity
Under the supervision of the General Manager or Senior General Manager, the Maintenance III is responsible for responding to daily maintenance requirements and overall upkeep of TNDC buildings and facilities and staff supervision.
- Directly hire, supervise and manage maintenance and custodial staff including preparation of employee evaluations and recommendations for discipline or promotions.
- Respond to daily work orders and maintenance requests including:
- Plumbing: Replace faucets, Snake drains (sink and tubs), Install toilet valves
- Carpentry: Hang windows and doors, Repair hinges, Repair/replace door and window locks
- Electrical: Door buzzer repairs, Low voltage electrical repairs
- Paint and patch walls.
- Sheetrock repairs.
- Report unusual occurrences or suspicious activities to supervisor.
- Keep supervisor informed of maintenance problems.
- Provide effective and courteous service to residents, guests and coworkers.
- Conduct work tasks safely in compliance with safety rules.
- Inspect units during monthly pest control; notes the condition of the unit.
- Perform and keep record of all fire and life safety, and operational equipment preventive maintenance.
- Establish and follow building preventive maintenance schedule.
- Respond to building emergencies on after hour’s on-call schedule.
- Other duties as assigned.
Knowledge and Skills:
- Ability, willingness and sensitivity to work with a diverse, low-income population.
- Maturity, honesty, dependability, initiative and follow-through.
- Ability to read and communicate in English sufficiently to follow directions and communicate with supervisor, coworkers and residents.
- Ability and willingness to work tactfully under pressure; cope with stress.
- Problem-solving ability.
- Ability to perform medium to heavy work involving sitting, standing, walking, lifting up to 75 pounds and climbing ladders and stairs.
- Ability to use a variety of hand and power tools necessary to perform mechanical, carpentry, electrical, plumbing and other building repairs and maintenance work.
- Ability to operate a variety of equipment including mechanic tools, carpenter tools, electrical tools, plumbing tools, shovels, rakes, etc.
- Ability to move objects, occasionally requiring exertion of considerable force.
- Ability to differentiate shades of color in performing electrical maintenance, painting and other work.
- Ability to coordinate eyes, hands and fingers in performing maintenance tasks.
- Ability to drive motor vehicles, including trucks.
- Visual acuity necessary to inspect buildings and review work orders.
- Hearing acuity sufficient to use telephone and communicate with residents and staff.
- Ability to add, subtract, multiply, divide.
Judgment and Reasoning Ability:
- Ability to judge situations where supervisor's involvement is needed.
- Ability to apply common sense understanding to semi-repetitive tasks.
Language and Communication Ability:
- Ability to comprehend and correctly use maintenance logs, work orders, time sheets, etc.
- Ability to comprehend resident handbook and employee manuals.
- Ability to communicate effectively with coworkers and staff at all levels, residents, both verbally and in writing.
- Ability to adapt to changes in policy, methods, operations, etc. as they apply to property management operations and activities.
- Ability to work in an office environment and in and outside a variety of residential buildings.
- Ability to work under hot and cold conditions.
- Ability to work under conditions of moderate noise.
- Six months of consecutive experience in residential housing maintenance/property management.
- One year of supervisory experience.
- Two years of experience in the building trades plumbing, electrical, carpentry or appliance repair.)
- Excellent interpersonal skills, ability to work on a team.
- Capacity to work with a culturally diverse, low-income population.
- Ability to work independently and to follow instructions with minimal supervision.
- Ability to operate hand and power tools.
- Ability to lift 75 pounds and climb ladders.
- Ability to order supplies and maintain workable inventories.
- Excellent plumbing, electrical carpentry and painting skills.
- Knowledge of Cal/OSHA safety/code requirements.
- Certification of high rise and fire safety training.
- HVAC certification.
- Knowledge of lead paint/asbestos abatement training/certification.
- Valid California drivers’ license and a motor vehicle report that matches TNDC’s insurer’s minimum guidelines.