Social Worker/Site Supervisor- Eddy & Taylor
Under the general direction of the Social Work Unit Manager, the Social Worker/Site Supervisor is responsible for assisting residents living in TNDC properties with housing stabilization & retention by providing counseling and support services, community outreach, advocacy,
information, and referrals to existing off-site providers. The Social Worker/Site Supervisor is also responsible for the supervision of off-site
- Coordinate a service delivery program for tenants.
- Provide supervision to on and off-site Social Work Staff.
- Hire, orient and train new supervisees.
- Manage a caseload of individuals.
- Assertively and regularly outreach to all assigned tenants.
- Identify tenants in need of services and maintain awareness of tenant’s overall health status; including but not limited to specific medical, mental health and substance use needs.
- Complete comprehensive Intakes and Assessments with assigned tenants.
- In partnership with each assigned tenant, establish an Individualized Service Plan that outlines tenant driven goals.
- Actively follow-up with all Individualized Service Plans to assist tenants to achieve their self-identified goals.
- Provide assigned tenants with case-management and supportive counseling services.
- Provide housing stabilization, retention and eviction prevention services.
- Provide tenants with information and referrals to off-site service providers in the community.
- Actively follow-up with all referrals to ensure tenants are linked to referral service providers.
- Provide crisis intervention, conflict resolution.
- Provide up to 30-days of after-care to assigned tenants who move-out.
- Organize and facilitate community-building activities including but not limited to; produce drops, cultural celebrations, large and small group social events, holiday celebrations, skill building workshops, and informational workshops.
- Serve as liaison/advocate for tenants with Property Management and off-site service providers.
- Attend all weekly meetings with assigned Property Management staff.
- Provide permitted follow-up information to Property Management staff as needed.
- Attend all regularly scheduled meetings.
- Attend all on-site Property Management facilitated Tenant Meetings.
- Develop new resources and relationships with outside service providers.
- Attend monthly off-site community meetings as assigned.
- Comply with all protective services reporting procedures.
- Maintain accurate and up-to-date records and files on all tenants receiving services.
- Compile monthly statistics and enter all service information into a database regularly.
- Carry and respond promptly to cell phone calls daily and provide 24-hour, on-call support to buildings for one week at a time, on a rotating basis.
- Other duties as assigned.
- Knowledge of and sensitivity to issues of homelessness.
- Knowledge of Trauma Informed Care approaches
- Excellent knowledge of substance abuse and mental health issues.
- Excellent crisis intervention skills.
- Demonstrate a willingness and ability to practice principles of cultural humility
- Demonstrated capacity to work with culturally diverse, low-income populations.
- Strong analytical skills.
- Ability to handle a variety of tasks simultaneously.
- Initiative and creativity.
- Computer proficiency: Microsoft Word.
- Ability to maintain strict confidentiality.
- Strong leadership skills.
- Attention to detail.
- Ability to work as a member of a multi-disciplinary service team.
- Excellent benefit advocacy skills.
- Demonstrated ability to work as a team.
- Excellent problem solving skills.
- Strong communication skills.
- Master’s Degree in Social Work or a related field.
- Two years of experience working with very low-income people in a social service setting.
- Two years of experience working with families
- One year of experience providing supervision to staff.
- Demonstrated knowledge and understanding of substance abuse and mental health issues and their effects on individuals, families, elderly and immigrant populations.
- Demonstrated knowledge and understanding of issues related to aging in place.
- Knowledge of current resources and service/benefits programs in San Francisco and the Greater Bay Area.
- Bi-lingual: Spanish/English or Cantonese/English or Tagalog/English
- Experience working within a Harm Reduction Model.
- Experience working in a Permanent Supportive Housing setting.
- Experience providing housing stabilization, housing retention, and eviction prevention services.