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Social Worker/Site Supervisor- Eddy & Taylor


Under the general direction of the Social Work Unit Manager, the Social Worker/Site Supervisor is responsible for assisting residents living in TNDC properties with housing stabilization & retention by providing counseling and support services, community outreach, advocacy,
information, and referrals to existing off-site providers. The Social Worker/Site Supervisor is also responsible for the supervision of off-site
Social Workers.


  • Coordinate a service delivery program for tenants.
  • Provide supervision to on and off-site Social Work Staff.
  • Hire, orient and train new supervisees.
  • Manage a caseload of individuals.
  • Assertively and regularly outreach to all assigned tenants.
  • Identify tenants in need of services and maintain awareness of tenant’s overall health status; including but not limited to specific medical, mental health and substance use needs.
  • Complete comprehensive Intakes and Assessments with assigned tenants.
  • In partnership with each assigned tenant, establish an Individualized Service Plan that outlines tenant driven goals.
  • Actively follow-up with all Individualized Service Plans to assist tenants to achieve their self-identified goals.
  • Provide assigned tenants with case-management and supportive counseling services.
  • Provide housing stabilization, retention and eviction prevention services.
  • Provide tenants with information and referrals to off-site service providers in the community.
  • Actively follow-up with all referrals to ensure tenants are linked to referral service providers.
  • Provide crisis intervention, conflict resolution.
  • Provide up to 30-days of after-care to assigned tenants who move-out.
  • Organize and facilitate community-building activities including but not limited to; produce drops, cultural celebrations, large and small group social events, holiday celebrations, skill building workshops, and informational workshops.
  • Serve as liaison/advocate for tenants with Property Management and off-site service providers.
  • Attend all weekly meetings with assigned Property Management staff.
  • Provide permitted follow-up information to Property Management staff as needed.
  • Attend all regularly scheduled meetings.
  • Attend all on-site Property Management facilitated Tenant Meetings.
  • Develop new resources and relationships with outside service providers.
  • Attend monthly off-site community meetings as assigned.
  • Comply with all protective services reporting procedures.
  • Maintain accurate and up-to-date records and files on all tenants receiving services.
  • Compile monthly statistics and enter all service information into a database regularly.
  • Carry and respond promptly to cell phone calls daily and provide 24-hour, on-call support to buildings for one week at a time, on a rotating basis.
  • Other duties as assigned.


  • Knowledge of and sensitivity to issues of homelessness.
  • Knowledge of Trauma Informed Care approaches
  • Excellent knowledge of substance abuse and mental health issues.
  • Excellent crisis intervention skills.
  • Demonstrate a willingness and ability to practice principles of cultural humility
  • Demonstrated capacity to work with culturally diverse, low-income populations.
  • Strong analytical skills.
  • Ability to handle a variety of tasks simultaneously.
  • Initiative and creativity.
  • Computer proficiency: Microsoft Word.
  • Ability to maintain strict confidentiality.
  • Strong leadership skills.
  • Attention to detail.
  • Ability to work as a member of a multi-disciplinary service team.
  • Excellent benefit advocacy skills.
  • Demonstrated ability to work as a team.
  • Excellent problem solving skills.
  • Strong communication skills.


  • Master’s Degree in Social Work or a related field.
  • Two years of experience working with very low-income people in a social service setting.
  • Two years of experience working with families
  • One year of experience providing supervision to staff.
  • Demonstrated knowledge and understanding of substance abuse and mental health issues and their effects on individuals, families, elderly and immigrant populations.
  • Demonstrated knowledge and understanding of issues related to aging in place.
  • Knowledge of current resources and service/benefits programs in San Francisco and the Greater Bay Area.


  • Bi-lingual: Spanish/English or Cantonese/English or Tagalog/English
  • Experience working within a Harm Reduction Model.
  • Experience working in a Permanent Supportive Housing setting.
  • Experience providing housing stabilization, housing retention, and eviction prevention services.