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Social Worker II - 250 Fremont

Under the general direction of the Social Worker/Site Supervisor the Social Worker is responsible for assisting residents living in TNDC properties with housing stabilization & retention by providing counseling and support services, community outreach, advocacy, information, and referrals to existing off-site providers.


  • Deliver culturally inclusive support service programs for tenants.
  • Manage a caseload of individuals.
  • Assertively and regularly outreach to all assigned tenants, including home visits.
  • Identify tenants in need of services and maintain awareness of tenant’s overall health status; including but not limited to specific medical, mental health and substance use needs.
  • Complete comprehensive Intakes and Needs Assessments with assigned tenants.
  • In partnership with each assigned tenant, establish an Individualized/Family Oriented Service Plans that outline tenant/family driven goals.
  • Provide assigned tenants with trauma informed case-management and supportive counseling.
  • Provide housing stabilization, retention and eviction prevention services.
  • Provide Crisis Intervention and conflict resolution
  • Provide tenants with family focused information and referrals to off-site service providers in the community
  • Provide referrals and linkages to off-site Out of School Time programs
  • Provide supportive counseling, and case management services to ensure the successful transition of clients and their families to community based resources
  • Assist tenants to develop positive exit plans when appropriate and provide tenants with up to 30-days of after-care
  • Organize and facilitate community-building activities including but not limited to; produce drops, cultural celebrations, Family large and small group social events, holiday celebrations, skill building workshops, and informational workshops.
  • Interdepartmental collaboration with Property Management regarding housing retention and eviction prevention
  • Provide permitted follow-up information to Property Management staff as needed.
  • Serve as liaison/advocate for tenants with Property Management and off-site service providers.
  • Attend all weekly meetings with assigned Property Management staff.
  • Attend all on-site Property Management facilitated Tenant Meetings.
  • Attend monthly off-site community meetings as assigned.
  • Attend all other regularly scheduled meetings
  • Develop new resources and relationships with outside service providers.
  • Comply with all mandated reporting requirements, including Adult Protective Services & Child Protective Services
  • Assist families with reunification & family sustainability
  • Comply with all HIPAA and PHI policies and procedures
  • Maintain accurate and up-to-date document of all tenant services using TNDC’s CIRCE electronic database
  • Document and monitor tenant intakes and assessments using the SF City and County Clarity ONE System
  • Participate in processing all intakes for targeted LOSP and S+C referrals through San Francisco’s  Coordinated Entry System and in partnership with TNDC’s Property Management
  • Carry and respond promptly to cell phone during business hours
  • Other duties as assigned.


  • Knowledge of and sensitivity to issues of homelessness.
  • Knowledge of Trauma Informed Care approaches
  • Excellent knowledge of substance abuse and mental health issues.
  • Excellent crisis intervention skills.
  • Demonstrate a willingness and ability to practice principles of cultural humility
  • Demonstrated capacity to work with culturally diverse, low-income populations.
  • Strong analytical skills.
  • Ability to handle a variety of tasks simultaneously.
  • Initiative and creativity.
  • Computer proficiency: Microsoft Word.
  • Ability to maintain strict confidentiality.
  • Strong leadership skills.
  • Attention to detail.
  • Ability to work as a member of a multi-disciplinary service team.
  • Excellent benefit advocacy skills.
  • Demonstrated ability to work as a team.
  • Excellent problem solving skills.
  • Strong communication skills.


  • Bachelor’s Degree in Social Work or a related field.
  • Two years of experience working with very low-income people in a social service setting.
  • Two years of experience working with families
  • Demonstrated knowledge and understanding of substance abuse and mental health issues and their effects on individuals, families, elderly and immigrant populations.
  • Demonstrated knowledge and understanding of issues related to aging in place.
  • Knowledge of current resources and service/benefits programs in San Francisco and the Greater Bay Area.


  • Bi-lingual: Spanish/English or Cantonese/English or Tagalog/English
  • Experience working within a Harm Reduction Model.
  • Experience working in a Permanent Supportive Housing setting.
  • Experience providing housing stabilization, housing retention, and eviction prevention services.