Individual Giving and Events Manager
Mission: Tenderloin Neighborhood Development Corporation (TNDC) provides affordable housing and services for low-income people in the Tenderloin and throughout San Francisco, to promote equitable access to opportunity and resources.
Established in 1981, TNDC has grown to employ more than 400 staff, to develop, own, manage and provide supportive services in 41 properties that offer deeply affordable housing for nearly 4,700 tenants, and to expand its work in community organizing and afterschool programming. TNDC is viewed as a trusted and well-organized community ally locally and a practice leader nationally. In San Francisco, TNDC envisions diverse communities where people with low incomes can fulfill their potential and meet their basic needs. In the Tenderloin, TNDC stands as a catalyst for advancing community interests and a force for expanding the choices that enhance livability, such as housing, employment, education, food, cultural activities, and open spaces.
TNDC values are: Integrity, Excellence, Diversity, Collaboration and Equity.
The Individual Giving and Events Manager will report to the Major and Planned Giving Manager as part of a seven-person fund development department. This position is responsible for managing the organization’s fundraising programs for individual giving and special events. The Individual Giving and Events Manager will have specific dollar, donor and other goals to be met through a variety of donor appeals including online giving, direct mail for acquisition or renewal, social media and donor marketing communications. The person will manage two major special events and other smaller events annually including logistics, sponsorships, stewardship and tracking. The Individual Giving and Events Manager will track and analyze the results of all individual giving fundraising strategies including events, and make or recommend changes as needed.
· Build a comprehensive multi-year annual giving plan, including strategies for increasing renewals, growing the donor base through acquisition,
revenue projections, metrics regarding renewal rate and attrition and identify and implement strategies for annual and mid-level giving.
· Direct Mail.
· Conduct regular reviews of donor and prospect lists to identify donors with capacity and inclination to be solicited for a major gift ($1,500+), maintain a
strong pipeline of potential major and planned giving prospects and work with the Major and Planned Giving Manager to ensure seamless stewardship
for donors at all levels.
· Evaluate the appearance and effectiveness of donor communications (mailings and messages), and make strategic adjustments if needed, working in
partnership with the Director of Fund Development and the Communications Manager.
· Implement TNDC’s online giving strategy, including technologies, content, frequency of communication and online donations using all appropriate social
media (in collaboration with the Communications Manager).
· Responsible for development both strategy and implementation plan for key TNDC events, including the TNDC Birthday Dinner, the Pool Toss, and building
grand openings and ribbon-cuttings.
· Successful manage all elements of the event plans, including logistics, vendors, sponsorships, tracking all aspects of attendance – table seating, managing to
a budget, follow-up and follow-up, analysis and evaluation.
· Working with the Major and Planned Giving Manager, provide input and strategies for sustaining and growing a pipeline of Pool Toss “Tossees” and prospects.
· Overall revenue effectiveness of events by working with the Director of Fund Development and/or the Major and Planned Giving Manager.
· For each event for which s/he is responsible, working with the Volunteer and Corporate Outreach Coordinator and the Communications Manager, develop
follow up strategies for identified event attendees with the goal of identifying new friends and donors for TNDC.
· Manage key department vendor relationships including, the event production team, and others.
· Provide input for the Department’s annual operating budget regarding goals and results of the Individual Giving and Events programs.
· Implement stewardship strategies as developed and directed by the Major and Planned Giving Manager.
· Participating in all activities of the fundraising department including twice monthly meetings, annual planning retreat, monthly revenue and goal tracking,
and collaborative work across program areas.
· Experience in formulating and executing both long range and annual plans for donor acquisition and retention.
· Proven skills in self-direction, achieving goals, analyzing data and results and in working with fellow professionals towards the achievement of results.
· Ability to prepare, manage, update, work within and revise budgets as they relate to the work of the Individual Giving and Events portion of the overall
fund development program.
· Proven track record in ability to identify, research, cultivate, solicit and maintain positive donor relationships.
· Strong project management or event management experience.
· Strong communication skills including interpersonal across departments, speaking and listening, written and public speaking including leading tours of TNDC.
· A personal enthusiasm for the work TNDC does, with the ability to keep up to date with ever-evolving agency information.
· Demonstrated success working both independently and as part of a team.
· Cultural sensitivity of TNDC’s diverse donor, tenant, board, volunteer, vendors, and staff populations, as well as the larger population of the Tenderloin.
· Proficiency with Raisers Edge, Outlook, Excel, and other computer-based programs that support the work of the Fund Development Department.
· Initiative, creativity, flexibility, and resilience in the face of obstacles.
· A health sense of humor is appreciated!
· Bachelor’s Degree or equivalent professional experience.
· Three or more years of demonstrated success in nonprofit or related individual giving programs.
· Two or more years’ experience event management.
· Three or more years’ experience using a database management system, preferably Raisers Edge.
· Ability to lift up to 30 pounds in order to perform essential functions.