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Social Worker/Site Supervisor- Turk & Eddy Preservation


Under the general direction of the Support Services Manager, the Social Worker/Site Supervisor is responsible for assisting residents living in TNDC properties with housing stabilization & retention by providing counseling and support services, community outreach, advocacy,
information, and referrals to existing off-site providers. The Social Worker/Site Supervisor is also responsible for the supervision of off-site and on site Social Workers.


      ·        Provide culturally inclusive support service programs for assigned tenants.

·        Provide supervision to on-site and/or off-site Social Work staff.

·        Hire, orient and train new supervisees.

·        Manage a caseload of assigned tenants.

·        Assertively and regularly outreach to all assigned tenants, including home visits.

·        Identify tenants in need of services and maintain awareness of tenant’s overall health status, including but not limited to specific medical, mental health, and substance use needs.

·        Complete comprehensive intakes and needs assessments with assigned tenants.

·        Assist assigned tenants to identify their goals and establish individualized service plans towards their goals.

·        Promote tenants’ long-term independent living by addressing needs related to aging in place.

·        Provide assigned tenants with culturally appropriate case management and supportive counseling.

·        Provide housing stabilization, retention, and eviction prevention services.

·        Collaborate with Property Management regarding tenants’ housing stabilization, retention, and eviction prevention.

·        Assist assigned tenants with crisis intervention and conflict resolution.

·        Provide tenants with information and referrals to off-site service providers.

·        Assist tenants to develop positive exit plans when appropriate and provide tenants with up to 30-days of after-care.

·        Organize and facilitate community activities including but not limited to: produce drops, cultural celebrations, holiday celebrations, and informational workshops.

·        Collaborate with Property Management and Health & Wellness Coordinators in community events.

·        Serve as liaison/advocate for tenants with Property Management and off-site service providers.

·        Attend weekly meetings with assigned Property Management staff.

·        Attend on-site monthly Tenant Meetings facilitated by Property Management.

·        Attend off-site community meetings as assigned.

·        Attend all other regularly scheduled meetings.

·        Develop new resources and relationships with outside service providers.

·        Comply with all mandated reporting requirements, including Adult Protective Services & Child Protective Services.

·        Complete semi-annual HUD service reports and assist staff with the reports.

·        Maintain accurate and up-to-date service documentation, including those in CIRCE electronic database as well as hard-copy tenant files.

·        Carry a work cell phone and respond promptly to phone calls. Provide 24/7 emergency response by phone in the event of big emergencies.

·        Other duties as assigned



            ·        Knowledge of and sensitivity to issues of homelessness

·        Knowledge of physical and mental health in older adults

·        Knowledge of Trauma-Informed Care approaches

·        Knowledge of substance abuse and mental health issues

·        Strong crisis intervention skills

·        Willingness and ability to practice the principles of cultural humility

·        Capacity to work with culturally diverse, low-income populations

·        Strong analytical skills

·        Ability to handle a variety of tasks simultaneously

·        Initiative and creativity

·        Computer proficiency: Microsoft Word, Excel, Outlook, etc.

·        Ability to maintain strict confidentiality

·        Strong leadership skills

·        Attention to details

·        Ability to work as a member of a multi-disciplinary service team

·        Strong advocacy skills

·        Strong problem-solving skills

·        Strong communication skills




·        Bi-lingual: Cantonese and English; Ability to speak, read, and write/type Chinese

·        Master’s Degree in Social Work or a related field

·        Two years of experience working with very low-income people in a social service setting

·        Two years of experience working with seniors

·        One year of experience providing supervision to staff

·        Knowledge of issues related to aging in place

·        Knowledge of current resources and service/benefits programs in San Francisco and the Greater Bay Area


      ·        Experience in working within a Harm Reduction Model

·        Experience in working in a Permanent Supportive Housing setting

·        Experience in providing housing stabilization, housing retention, and eviction prevention services